Growing vinyl imports compensate for carpet fall in April

The 2025 edition of the INDX National Flooring Exhibition was a successful second outing for the relaunched show, with more than 50 exhibitors showcasing their products at Cranmore Park Conference and Event Centre this past May.

Karndean Designflooring’s new Knight Tile collection perfectly demonstrates why LVT is fast becoming the go-to choice for modern homes. Six new wood designs, with four herringbone options, and three stone designs have been meticulously handcrafted to replicate and enhance authentic features. Richard Allen, Sales Director at Karndean Designflooring said, “It’s our attention to detail that keeps customers coming back. Our designers have been inspired by beautiful samples of wood and stone, including reclaimed planks from an old wind-powered sawmill in Amsterdam and the natural veining of marble found in riverbeds, to create our latest collection of desirable floors. Our updated Knight Tile collection has something for everyone, bringing a sense of calm and sophistication to any room. “Everyone loves a little luxury and with our Knight Tile range nobody has to choose between style and budget. The new Knight Tile designs are guaranteed to transform any space without breaking the bank.”

When does a customer have the right to a refund, replacement or repair? This has long been an area of dispute, but the Consumer Rights Act 2015 simplified this and, although there are some exceptions, the general principles for orders placed in your store are: Late delivery: unless you have quoted a realistic lead time, the consumer can cancel the order and receive a refund if the goods are not delivered within 30 days (or within 30 days of the estimated lead time). If and when you become aware of any delays to a customer order, it’s best to advise them as soon as possible to minimise the risk of a cancellation. Incidentally, any repair work or replacements must also be expedited and carried out ‘without significant inconvenience’. Many retailers now have loan items to ensure they comply with this requirement and although this may seem expensive, it’s cheaper than having to issue refunds. Faulty goods: The customer has the right to reject faulty goods within 30 days of delivery. What is a fault? There is no legal definition, other than the need for them to be of satisfactory quality, fit for purpose, and corresponding to the description/sample. The Act says the goods must be free from minor defects, but what does that mean? I drew up a definition some years ago which has been helpful to many people I have advised: A defect is something inherent in a product that adversely affects, or may come to affect, the appearance, suitability or performance of that product now or during its reasonable expected lifespan. It’s worth noting that installation is not a separate service unless the customer has arranged their own, so if the installation is not satisfactory the customer can reject the goods. Who is the judge of this? Within the first six months, the burden of proof lies with the seller – so we as retailers must prove the goods are not faulty if we are going to reject a complaint. After six months, the burden of proof changes and the customer has to prove the goods are faulty, perhaps by way of an independent expert’s report. But, rejecting goods is one thing, what rights does the customer have? If the fault is brought to the sellers attention within 30 days, the customer can choose between a refund, replacement or repair. We cannot insist that they accept what we want to offer, but most customers are reasonable and if we respond to complaints promptly, this will rarely need to be an issue. If we offer a refund, this must be paid within 14 days. After 30 days, the consumer loses the right to a refund. They can still choose between a repair or replacement (and we could still give a refund if we chose to), but they cannot insist on their money back. However, this is taken from the date of the complaint, and if there are delays, the clock has stopped ticking and the customer can still ask for a refund if the matter is not resolved. After 6 months, not only do the consumer’s rights reduce, but the value of any refund can be reduced from this point to reflect any usage the customer has had of the goods. This may be a proportion of the price reflecting how much of the guarantee period has been used up, or if there is no guarantee, most furniture and flooring would be expected to last for the statutory period of six years, so this could be the basis for any calculation. Of course, there is a ‘but’ – if during this period the customer has to wait for a repair or replacement, this must also be taken into account.  The flowchart (shown on page 26) summarises this and may be helpful as you deal with particular complaints. However, the rules governing sales taken in a customer’s home or online are different and we’ll cover these in a future article. If you come across an issue you can’t resolve before then, please get in touch.

Flanders Flooring Days, 2nd June – 5th June, saw visitors to IVC step into a circular future through a journey exploring the company’s innovations in more sustainable vinyl flooring.

As an international market leader in floors, Tarkett is proud to launch its new brand, STELLAR, which has been developed to target retail and premium sales channels. Designed and made in Europe, its first collections will embody the brand’s commitment to artisanal craftsmanship, innovative design, and sustainability.

Temperature tolerant adhesives have been developed for installing resilient floorcoverings, such as LVTs, in areas where temperatures have the potential to fluctuate. F. Ball technical service officer, Andy Mees, advises on when and why you need to use a temperature tolerant adhesive and how to select the right one. Extreme temperatures or temperature fluctuations can cause floorcoverings to expand and contract significantly. This is frequently the case in heavily glazed areas that are subject to solar gain during the day, such as conservatories, which then rapidly cool at night. Over time, this can lead to unsightly tenting and gapping at the edges of floorcoverings, particularly between adjacent vinyl tiles or planks. Once fully cured, temperature tolerant adhesives hold floorcoverings firmly in place, restricting these movements and ensuring that flooring installations maintain their aesthetic appearance for years to come. Where and why? The availability of temperature tolerant adhesives raises questions about exactly where they need to be used. There is sometimes confusion about why a temperature tolerant adhesive is required to install LVTs in conservatories but not over underfloor heating. F. Ball’s Technical Service Department answers calls from installers who believe it is necessary to use a temperature tolerant adhesive to install floorcoverings where underfloor heating is present when, in fact, it is not always required. This is because temperature fluctuations as a result of underfloor heating systems are much more gradual and less extreme than changes in temperature resulting from solar gain, which can result in swings of 60°C. To meet British Standard guidelines of resilient and textile floor coverings, underfloor heating systems should not exceed 27°C at the bond line. Temperature tolerant adhesives are therefore only always necessary where there are heavily glazed areas, including conservatories and areas with floor-to-ceiling window, such as extensions fitted with bi-fold doors. F. Ball’s full range of adhesives can be used over all kinds of underfloor heating. Wet-lay adhesives Where a temperature tolerant adhesive is required, there are a number of options. Wet-lay temperature tolerant adhesives are available for contractors who are installing vinyl floorcoverings in areas that will be exposed to high temperatures and are available with a range of additional properties. F. Ball’s Styccobond F48 PLUS, for example, is a fibre-reinforced, high temperature grade adhesive for installing a range of vinyl floorcoverings. Fibres in Styccobond F48 PLUS allow it to offer high initial grab to hold floorcoverings securely in place while contractors are working. It is also fast drying, and as a one-part solution, there’s no mixing required before application. Hybrid adhesives When installing vinyl tiles and planks, it is useful to have the benefits of pressure sensitive adhesives, which form an instant grab upon contact, ideal for installing floorcoverings featuring intricate patterns and bespoke designs that need precise alignment. They also offer a long open time, reducing the risk of late placement. F. Ball’s Styccobond F49 Hybrid PS is a water-based vinyl adhesive with the familiar characteristics of a pressure sensitive adhesive, which develops the extremely high bond strength and dimensional stability required to hold vinyl floorcoverings firmly in place in areas exposed to extreme temperature fluctuations (from -20°C to +60°C). Whilst providing high initial tack, the adhesive allows contractors to lift and reposition floorcoverings in the initial stages of drying. Floorcovering compatibility Flooring contractors should always check that an adhesive is suitable for use with a particular floorcovering. For these purposes F. Ball produces its industry-leading Recommended Adhesives Guide (RAG). The 2023 edition of the guide lists adhesives recommended for use with over 6,000 floorcoverings, produced by over 200 manufacturers. Alternatively, F. Ball’s technical service department are on hand Monday to Friday, 8.30am – 5.00pm, to answer your questions about F. Ball products and how to use them. www.f-ball.com

Learn all aspects of flooring installation at the Uzin Utz Campus in Stafford. The state-of-the-art facility provides diverse training opportunities throughout the year. From subfloor preparation, LVT fitting, wet room installations, wood floor sanding and sealing, as well as resin flooring installation, each course is designed to inspire and equip you with essential skills. With prices starting at just £75 per person, you will not only gain valuable knowledge but also lunch and refreshments, a certificate of achievement, a Uzin Utz Campus T-shirt, and exciting giveaways.