Beating the “crisis” of the installation skills gap

FLOORING FOCUS • FEATURE ARTICLE • June 15, 2021
Face-to-face training has encountered exceptional challenges during the pandemic with facilities having to close and pivot to online learning where possible but the need for developing hands-on practical skills has never been greater.

Ironically, as business bounces back after lockdown, the availability of sufficient numbers of skilled installers is holding back the ability of the sector to meet demand.

A retailer in the North East responding to our re-opening survey with  the comment: “The current bounce-back has highlighted how much we need new, good fitters in our trade. The biggest constraint on selling has been our fitting capacity – we are facing a very real crisis in the years ahead if we don’t bring some new blood into the trade.”

The industry’s training sector is now swinging back into action to come to the rescue.

“Since the easing of lockdown restrictions from April, we have experienced a huge demand for our training courses and there is currently a waiting list in place,” explains Scott Cochrane, retail sales manager of Karndean Designflooring.

“Even though there is an increased pressure on the industry at the moment with the high demand for flooring installation, we can see our retail partners and installers are in fact prioritising training and further development to help avoid a future skills gap.

“With the demand for herringbone laying patterns, bespoke installations and new rigid core formats being introduced, it’s important for floor fitters to have the opportunity to further develop their skills as there are so many opportunities with luxury vinyl flooring,” he said.


Having launched its new state of the art Karndean Training Academy last autumn, Karndean introduced eight spacious, purpose-built installation bays, dedicated 10m2 subfloor preparation area and open plan lecture space for group theory sessions. The Academy offers three-day fitting courses designed to accommodate all levels, from basic, intermediate to advanced, as well as one-day workshops and is expecting to train over 400 installers per year.


“Whilst the past 12 months within the training sector has been tough,
FITA is finally able to say that apprenticeship delivery is now taking place at the training centre in Loughborough,” says FITA training manager, Shaun Wadsworth.

In conjunction with Webs Training Ltd, FITA’s training options now include apprenticeship delivery in the East Midlands for apprentices, developing skills, knowledge and behaviours with the support of their employers. The apprentices will spend blocks of time at FITA over the next 3 years, working with their employers to build the necessary attributes a floorlayer would need to complete their apprenticeship.


“This would be impossible without the support from industry manufacturers providing a wide range of tools, materials and equipment to help in delivery,” says Shaun.


“This is the first step in a new route for FITA and something we are keen to grow, so if you would like more information about employing, supporting or becoming an apprentice in the floorlaying sector then please get in touch,” he said.


ITFA - the International Textile Flooring Academy - was launched
in 2018 as an online training and information resource for the
carpet industry.


The online training courses are suitable for anyone working within the industry – retail, manufacturing, representatives and installers – and are based around multiple choice questionnaires. An ITFA Certificate is available on successful completion.


Current courses include: fibre-to-floor, an understanding the full cycle of wool and synthetic carpet construction; Fit-Me, an essential introduction to carpet installation; the Manufacture of Wool Carpets; The Manufacture of Handmade Rugs; and Practical Dyeing, an
online course and introduction to fibre and yarn dyeing, dye chemistry and methods.


The Woolsafe Academy is an international organization providing training courses, technical literature, manuals, professional standards and expert advice to all those involved in the manufacture, sales, ownership and maintenance of carpets and rugs


The Academy offers a large number of classroom and online courses centred around carpet care, cleaning and stain removal and is currently developing a course specifically for retailers which will be popular with our readers and we’ll keep you posted about its availability.

Meanwhile, a popular course is Inspector’s Carpet Complaint Investigation Online Course which is an on-line training course providing detailed information regarding the investigation of carpet complaints and it covers more than 40 types of complaint and gives a basic understanding of suitable test methods.


F. Ball has invested significantly in redesigning and reconfiguring the company’s training and demonstration facility at its Staffordshire headquarters, with restyled course content delivering more dynamic, hands-on learning experiences.

“In-line with our aim of promoting the highest standards of professionalism in the flooring industry, including helping flooring contractors meet ever higher customer expectations with increasing ease and efficiency, the new state-of-the-art facility has been re-branded as the F. Ball Centre of Excellence,” says Darren Kenyon, sales director.


The courses are completely free and delivered by F. Ball experts. These include specialist programmes for both apprentices and seasoned professionals, covering all aspects of subfloor preparation and floorcovering installation, with practical demonstrations and exercises using a range of high-performance F. Ball products.


See also Floorcovering installation mastery
– a special training feature from F. Ball & Co Ltd -
click here


The Academy for Excellence in Flooring’s foundation level courses are the perfect introduction for anyone starting out in the industry, opening a fast-track route to the Academy’s famed Master installer programme.
For installers and apprentices yet to explore a route to professional qualifications, the Academy for Excellence in Flooring’s Foundation Installer: Laminate & Wood and Foundation Installer: Vinyl courses are the perfect way to kick-off a new career in floor installation.

Taking place over two-days at the Academy’s well-equipped training facility in Manchester, the courses cover various aspects of subfloor preparation and installation giving fitters the basic knowledge and confidence to install a wood, laminate or vinyl floor.


A one-to-one mentoring programme ensures success for every candidate, regardless of previous knowledge or experience, so even the freshest industry recruit will leave feeling enthusiastic and excited about their new career. Importantly, it is also the only entry-level course that opens up a fast-track route to the famed Master Installer badge.


Lee Thompson, technical and procurement manager for the Academy, explains: “For many entering the industry, even under watchful experienced installers, the right path to future career security and success can be confusing. Here at the Academy, we appreciate that and have developed a course directly connected to career progression.”


Polyflor has a reputation for delivering excellent training in vinyl flooring laying with a smart, purpose-built training academy at the company’s headquarters in Manchester which has just re-opened after the easing of lockdown.


Whether you’re an experienced floor layer or an apprentice, the Polyflor academy hones your installation skills with comprehensive 2-day training courses covering LVT, loose lay, and cap and covings and a 4-day course for commercial sheet vinyl installation.


All Polyflor installation courses are delivered by either Tim Green or Anthony Sturgess, both of whom have extensive floor laying expertise reinforced by Tim’s experience in college teaching and Anthony’s previous career managing his own flooring company.


“We get really great feedback from installers looking to improve their skillset and the courses are very popular, especially the LVT sessions,” says Tim Green of Polyflor.

FOR MORE INFORMATION

F. BALL • 01538 361633 • www.f-ball.com/training
FITA • 0115 950 6836 •
www.fita.co.uk
ITF Academy • 07891 557 792 •
www.itfacademy.org
Karndean Designflooring • 01386 820170 •
training@karndean.co.uk   
POLYFLOR • 0161 767 1912 •
www.polyflor.com
WOOLSAFE • 01943 850817 •
www.WoolSafe.org


SEARCH OUR NEWS SERVICE
FEATURED ARTICLES
June 8, 2025
Learn all aspects of flooring installation at the Uzin Utz Campus in Stafford. The state-of-the-art facility provides diverse training opportunities throughout the year. From subfloor preparation, LVT fitting, wet room installations, wood floor sanding and sealing, as well as resin flooring installation, each course is designed to inspire and equip you with essential skills. With prices starting at just £75 per person, you will not only gain valuable knowledge but also lunch and refreshments, a certificate of achievement, a Uzin Utz Campus T-shirt, and exciting giveaways.
June 7, 2025
FITA is an independent, not-for-profit organisation, providing specialist training for the floorcovering industry. Co-founded by the Contract Flooring Association and the National Institute of Carpet and Floorlayers, FITA has two specialist training centres at Loughborough and Kirkcaldy, fully equipped to deliver over 20 different flooring courses including carpet, LVT, sheet vinyl, wood, linoleum and subfloor preparation.
June 6, 2025
When it comes to ensuring that flooring meets standards of other design features, such as furnishings and fittings, following best practice in subfloor preparation and flooring installation is as important as the floorcovering selection itself. Tim Green, head of training at the UK’s leading manufacturer of subfloor preparation products and adhesives, F. Ball and Co, explains how training in these areas can help achieve a design edge and how to access the best free provisions available.
June 5, 2025
As the foundation of any interior, flooring plays a vital role in creating calm, uplifting spaces. Our latest article explores how leading brands blend natural aesthetics with modern performance, so no matter what your style, there are numerous options for both indoor and outdoor home décor.
June 5, 2025
It’s no secret that one of the biggest issues facing the UK flooring industry is the shortage of skilled labour, and this is a problem that’s only likely to get worse as the older generation hangs up its tools and finds fewer and fewer young hands willing to take up the trade. While the overall declining interest in practical trades is a matter to be addressed by all stakeholders – particularly at a Government level – flooring manufacturers and specialised training outfits have long been playing their parts to raise standards within the industry.
May 16, 2025
Greendale Carpets are the longest established buying group in the UK, having been formed in 1962. The group is a member owned cooperative run on a not-for-profit basis with any surplus at the end of the financial year being put back into the group for the sole benefit of the member.
May 15, 2025
The Associated Carpet Group held its Platinum Supplier Show this past 14-15 March, celebrating its 40th anniversary at the illustrious Hilton Hotel at St George’s Park, the home of the FA and England football teams. The annual showcase is both a platform for ACG’s suppliers to present their newest offerings to the buying group’s members and, of course, a highly enjoyable social event!
May 14, 2025
Retailers who are considering joining a buying group would be right in thinking that the combined buying power of multiple retailers all over the UK is a positive because, let’s face it, millions of pounds of buying power is better than thousands of pounds.
Show More
BUSINESS NEWS
June 5, 2025
Imports of soft flooring including wall-to-wall carpet and rugs were up 8.8% to £74.75m in March, according to HMRC data compiled by The Furnishing Report. With this increase, imports of carpet grew faster during the period than alternatives like vinyl.
June 2, 2025
GfK’s long-running Consumer Confidence Index decreased by four points to -23 in April. All measures were down in comparison to last month’s announcement. These are the current findings of the GfK Consumer Confidence Barometer (CCB) powered by NIM. The CCB has been published jointly by GfK and the Nuremberg Institute for Market Decisions (NIM), the founder of GfK, since October 2023.
May 29, 2025
Likewise Group, the UK flooring distributor, has announced its audited final results for the year ended 31 December 2024.
May 7, 2025
GfK’s long-running Consumer Confidence Index increased by one point to -19 in March. Two measures were up, two were down and one was unchanged in comparison to last month’s announcement.
May 7, 2025
The prices of carpets and other floorcoverings fell 1.8% in March 2025, according to the latest data from the Office for National Statistics. This is the second consecutive month of falling prices, with carpets seeing a drop of 1.7% in February, down from 2.5% growth in the same period last year.
May 6, 2025
As of 1 April, Herman and Age Mulder will take over the management of Rinos as Managing Directors. They represent the fifth generation to join as shareholders of the family business, which celebrates its 100th anniversary this year. Milco Visscher will start as commercial director on 1 May. The current managing director, Peter Kuipers, will oversee the transition and step down on 31 July.
May 6, 2025
Imports of flooring to the UK this February were up 7% when compared to the same period last year, reaching a total value of £127.9m, according to figures compiled by The Furnishing Report.
May 6, 2025
Likewise Group, one of the UK’s largest flooring distributors, has announced a “particularly positive” start to the year with gross sales revenue in Q1 2025 increasing by 10.7% against the corresponding period last year. Sales in the Likewise Branded businesses have increased by 14.6%.
April 1, 2025
The British Furniture Confederation (BFC), the public affairs umbrella body of furniture and beds, furnishings and flooring sector trade associations, has unveiled its new Plan for Growth. The document is said to support BFC’s advocacy across four key pillars: skills and education; trade and exports; standards and regulations; and the environment and circular economy. It has been developed over the past few months, the organisation says, evolving from a combination of position papers written by the associations’ executives and a comprehensive survey of their collective members.
April 1, 2025
Consumer card spending grew 1.0% year-on-year in February – lower than January’s 1.9% increase and less than the latest CPIH inflation rate of 3.9%, according to recent figures reported by Barclays. In anticipation of higher bills, consumers are said to be cutting back on essential outgoings, but still prioritising discretionary purchases, contributing to an uptick in optimism in the health of personal and household finances.
Show More
READ IT ALL ONLINE

June 10, 2025
The new and improved Flex Pro Pure is the fast and easy way to install Moduleo design floors.
June 9, 2025
Thanks to premium wood, laminate and vinyl floors, Quick-Step is the brand that has it all.
June 9, 2025
Louis De Poortere has introduced four new designs into Antiquarian, one of the most popular collections in its 100% recyclable Ecorugs.
June 8, 2025
With compact, acoustic and safety derivatives of its heavy-duty heterogeneous vinyl available in a wide range of attractive designs, IVC Commercial can make any school cool.
June 7, 2025
Beauflor’s Polaris is a cushion vinyl collection designed and made in Belgium to cope with the rigours of communal and residential use in social housing schemes.
June 6, 2025
The Pro-Screed floor preparation range from floorwise is the easy way to start a fantastic floor.
Show More