Eco innovation is transforming flooring

December 13, 2024

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The flooring industry has shown impressive tenacity in tackling the environmental agenda and innovating solutions to increase sustainability across the board.


In some other sectors, challenging economic conditions can put the environment on the back burner as a “nice to have”, sometime later! In flooring, the commitment to maintain responsible eco credentials has become core to the activities of many of the main players.


In this feature article we take a wide view – looking at corporate commitments, product innovation as well as recycling and waste management schemes.


BUILDING RESPONSIBILITY INTO
CORPORATE COMMITMENTS

Many major companies take a holistic view of the issue – looking at each aspect of their operation in detail as part of a structured approach to protecting the environment.


Carpet market leader Cormar is one company paving the way. Committed to reducing environmental impact, Cormar has achieved the ISO 14001 certification, setting high standards in environmental management. They have also invested £750,000 to upgrade their fleet, continuing to reduce CO2 emissions. 


As the first manufacturer to partner with Innovate Recycle,
Cormar is pioneering post-consumer carpet recycling in the UK,
with over 175 tonnes of carpets already recycled in 2024.
Their polypropylene ranges are certified as 100% recyclable,
and efforts are underway to implement clear markings for
easy identification of recyclable products.


Looking ahead, Cormar aims to reduce energy use by 30%, switch to renewable energy sources, and achieve net-zero emissions across all manufacturing sites. By involving
customers and retailers in their recycling efforts, Cormar is helping shape a sustainable future within the flooring industry, reinforcing the importance of eco-friendly practices from production to end-of-life.


In the smooths sector, another market leader, Karndean Designflooring is setting an example with its Karndean Evolve sustainability strategy which commits to reduce absolute greenhouse emissions controlled directly and indirectly by 42% by 2030 and from end of life treatment of its sold products by 51.6% by 2030.


A tangible example of planning for a low carbon future is the opening a new 103,000 sq. ft warehouse at its Evesham headquarters (pictured below, left). The energy efficient building, awarded BREEAM Excellent rating and fitted with 412 solar panels which are expected to generate more than 40% of its electricity requirements, puts the business on course to meet its carbon reduction targets.


Fleur Carson, managing director at Karndean Designflooring, said:
“Our Karndean Evolve strategy sets out ambitious, yet achievable science based targets to reduce our environmental impact at
both local and global scales, and the opening of this new
warehouse is a significant step in our journey. We are proud to
be taking a leading role in the building of a greener future.”


In another significant move, Karndean Designflooring has signed up to The Anti-Greenwash Charter, Established in 2023 to promote responsible marketing practices, The Anti-Greenwash Charter emphasises the need for accountability and fairness in all aspects of marketing. 


“We are proud to be the first flooring manufacturer to sign up to The Anti-Greenwash Charter,” says Fleur. “As a signatory, we are clearly stating our intention to keep our marketing fair with product claims that have been independently substantiated. We know that great things can be achieved when we take a collaborative approach so we are calling on others in the flooring industry to join us and stand together as part of this Charter.”


Another early signatory is Select First, a top marketing communications agency representing many brand leaders in the flooring sector. “We became an Official Partner of The Anti-Greenwash Charter to show that all our communications are honest and fair about the green claims they make,” says creative partner Tom Bourne. “Climate change is a huge challenge for society and we must all work together to solve it. The greenwash circulating in the flooring industry stops it from making real progress in addressing the issues we face. Building trust through The Charter and encouraging other businesses to follow is one small way that we can play an active part in changing that.”


See www.antigreenwashcharter.com


RECYCLING IS SUSTAINABLE, LANDFILL ISN’T

Several well-organised schemes are operating across the flooring industry to minimise the waste destined to be dumped in the diminishing capacity of landfill.


Leading vinyl takeback scheme, Recofloor, has been celebrating 15 years of successful recycling. Launched in 2009 as a collaborative initiated by manufacturers Altro and Polyflor, Recofloor collects both offcuts and uplifted vinyl for recycling. Material collected is used in new flooring and traffic products such as traffic cones. So far, the scheme has diverted a stunning total volume of nearly 7,500 tonnes of waste from landfill or incineration.


At every stage, the support and involvement of flooring contractors has been crucial to the scheme’s growth. From local fitters to national flooring firms, more and more contractors now see the scheme as their primary vinyl waste disposal option. 


For larger quantities of waste, Recofloor will collect from both project sites and contractor premises. Using Recofloor in this way can save up to 70% on waste disposal costs such as skip hire and gate fees. 


For the disposal of smaller day-to-day quantities, flooring distributors play an important role. Thanks to a network of Recofloor drop-off points set up by distributor members across the UK, contractors can drop off
day-to-day amounts at no charge.


Recofloor Scheme Manager Carla Eslava commented:
“Our achievements over the last decade and a half are due in no small part to the efforts and enthusiasm of all our members - we couldn’t be prouder of their commitment to responsible waste management practices.”

For rugs, the Take Care Program from Louis De Poortere is an integral part of its circular Ecorugs collection, which aims to reach 100% recycled content directly from old rugs.


Alan Russell, sales director, explains more:
“With Ecorugs we’ve set the stage to reach 100% recycled content
for every new rug. The aim is that every new Ecorug is made from
old Ecorugs, bringing a circular production process. By using a
100% PET construction – currently using 20% rPET – we can recycle old rugs and turn every kilogram into new raw material. 


“However, in order for us to reach this goal, we need to make sure that our rugs are returned directly to us for recycling by our partners and this is where the Take Care Program comes into play. Through
a QR code on the rug’s label, at the end of the rug’s wanted life, owners simply scan the code and arrange a free collection of the
rug, so that it comes directly back to us,”
he says. 


From there, LDP decides whether it can be cleaned and repurposed for an extended life, or whether it needs to be recycled into raw material for a new Ecorug. The Take Care Programme solves two key challenges for product sustainability – extending the life of products and proper recycling – all while making it easy for the consumer.


A great example of the collaboration between the carpet industry and recyclers is that between Penthouse Carpets and Anglo Recycling.


In 2010, Penthouse Carpets in Rochdale were sending bales of virgin carpet waste edge trims from their carpet production to landfill every week so they started talking with Anglo Recycling Technology who are based just 2 miles up the road to find a solution.


The innovative approach and solution that arose was for Anglo to take in their materials for recycling back into carpet underlay. Anglo had built a recycling line that enabled them to find a way in the UK of using these offcuts. On the same truck that is used to bring the waste materials for recycling, Penthouse pick up rolls of Anglo’s underlay made from the previous load of offcuts.


Penthouse now offer the underlay alongside their wider carpet offer under the brand “Ecofelt”.


Annually now, all of the 180,000 kgs of Penthouse manufacturing carpet offcuts that would otherwise go to landfill, are recycled back into 25,000 m2 of new Ecofelt carpet underlay and a further 100,000 m2 of other Anglo products.


Underlay leaders Ball & Young offer a Take Back scheme on Cloud 9 offcuts to customers for a number of years. They reuse these offcuts in the manufacturing process, which extends the products’ life cycle.


“We are committed to driving full circularity and this is the first step,” said Pete Ward, Head of Operations at Ball & Young.
“Under the scheme, we provide eligible customers with two one-tonne bags to store their offcuts. Once full, our drivers come back around to check and collect them. Of course, our goal is to expand the Take Back scheme to more customers.”


Floor preparation and adhesive products specialists F. Ball and Co. Ltd. is expanding the scheme that provides contractors with a convenient means of disposing its recyclable packaging.


It will increase the number of locations at distributor partners across the UK where contractors can effortlessly dispose of empty recyclable F. Ball buckets and bottles in branded receptacles, for free.


F. Ball has introduced recyclable packaging for a number of products, with much of the new packaging itself manufactured from recycled materials, allowing it to be reprocessed multiple times.


These include recyclable ‘eco pouches’ for its floor repair and finishing compounds, which require significantly less plastic to produce than the products’ previous packaging, and fully recyclable versions of five and
20 litre bottles plastic bottles used for liquids, including primers and tackifiers.


Subject to the continued success of the programme, there are plans for it to be further rolled out to achieve more widespread geographical coverage.

Helping facilitate recycling at the most practical level, Kenburn Carpet Crushers have become the industry’s solution of choice to compact flooring waste for transportation to reduce ever-increasing waste management costs.


“It’s not all doom and gloom as improvements in technology has enabled carpet and underlay waste to be recycled for less than the cost to landfill,” says Simon Wells at Kenburn.


“In addition to the tax increases for business’s announced in the recent budget, there’s another increase which didn’t receive as much publicity. On April 1, 2025, landfill tax will increase by a staggering 20%. This means in around 4 months’ time your skip costs will also increase by 20%,” he says.


Kenburn works closely with Carpet Recycling UK to avoid landfill and provide waste to heat and recycling solutions and has helped hundreds of retailers and installers over the last 10 years. 


Apart from the responsibility and cost-saving potential of this approach, Simon points out that participants also benefit from improved sales to environmentally-conscious consumers who respond enthusiastically to environmentally friendly initiatives.


Inset picture : Kenburn carpet crusher design


ECO INNOVATION DRIVES PRODUCT DEVELOPMENT

Every month we see examples of new products where sustainability is central to their specification. This trend is driven partly by growing consumer awareness and sensitivity but also by the increasing demands of the corporate sector where house developers, hospitality companies, architects and commercial specifiers require higher levels of environmental responsibility.


Some recent examples of this kind of product development include BioSisal – made entirely from renewable, natural and organic materials and possibly the most ecological and sustainable carpet available on the market today.


Just launched by the natural flooring company fibre, BioSisal is crafted from sisal, harvested sustainably in Brazil. The sisal is sourced from small-scale farms that are part of a cooperative, ensuring farmers receive fair prices for their crops. Grown organically without pesticides or fertilizers, BioSisal supports both the environment and the livelihoods of its farmers.


BioSisal’s backing is made from a 100% plant-based felt made from kenaf, hemp and recycled sisal coffee sacks. The backing is then secured to the sisal pile using a purely mechanical and environmentally friendly process which needle punches the backing into the back of the pile. The backing is so stable it allows the floor covering to be fitted traditionally without having to be glued to underlay. At the end of its natural lifecycle, the carpet can be shredded and used as mulch, or composted along with garden waste and other plant based organic materials.


BioSisal is available in a classic boucle design, in five soothing neutral colours and in a 4m width broadloom or as bespoke rugs and stair runners. Hard wearing and durable, the natural fibres help regulate the climate in a room, by absorbing and releasing moisture in the air and works well in conjunction with underfloor heating.


The smooths sector has been especially inventive. Unlike traditional PVC flooring made from fossil fuels, Beauflor’s Twilight uses an alternative PVC that harnesses used cooking oil and tall oil, a by-product of the wood pulp industry. By eliminating virgin fossil fuel derived materials, the global warming potential of Twilight is 40% lower than Beauflor’s conventional vinyl flooring for residential use. 


The introduction of Twilight is a step towards Beauflor’s goal to reduce the impact of its products and to reach zero environmental footprint. It’s part of a framework of actions set-out in the manufacturer’s Route to 2030 as it strides towards its goal by sourcing raw materials, sustainable production practices, ensuring sustainable usage and creating end-of-life solutions. 

Chris Roberts, national sales manager, says: “Twilight is an extraordinary product and represents a significant milestone in the cushion vinyl market. By replacing oil-based PVC with a PVC that uses natural materials which are repurposed from waste and industry by-product, we’ve significantly reduced the product’s environmental impact. What’s more, we’ve achieved this without changing the comfort and practicality that makes cushion vinyl such a popular choice. Twilight is a better cushion vinyl option for consumers wanting to make a purchase that considers the environment.”  

Picture above : Beauflor Twilight

Twilight is available in 10 striking designs that elevate home interior with contemporary designs that reference unique natural materials and forms. The range uses Beauflor’s digital print technology to achieve a hyper realistic design.


Millions of tonnes of plastic enter oceans and landfills each year, harming ecosystems and increasing global pollution. Adore Floors has introduced Earth Core, a stylish and durable flooring collection designed with a focus on environmental responsibility.


Earth Core is made from recycled materials, primarily PET from plastic bottles, combined with natural calcium carbonate, creating a resilient product with a reduced environmental impact.

Using advanced digital printing, this collection offers a range of high-quality designs. It features a simple click installation system, ensuring fast and easy installation. With options for integrated padding, it provides added comfort, sound insulation, and long-term durability, making it an excellent choice for both residential and commercial applications.



By transforming plastic waste as flooring, Adore Floors helps combat pollution and offers eco-conscious consumers and retailers a beautiful, long-lasting solution for their spaces.

Every niche of the industry is catered for with environmental initiative


With the increased popularity of trade shows after COVID, exhibition flooring waste is also growing. Waste that often cannot be recycled. Condor Carpets brings a solution to this versatile industry; Alloa Expo. Carpet made from a single polymer DNA that can be easily recycled.


For Condor Group, a mono-material carpet is not new, but it is for application in the exhibition industry. The fully recyclable exhibition carpet is available in three PET qualities with 6 to 7 colours each and a heavy felt backing. Besides two cutpile products, a loop-pile quality is also available.

 

They all come in both two, and four-metre widths. The most sustainable version is the EcoClean variant, which features 100% recycled yarn. An additional advantage is that the yarns are manufactured to the highest specifications and contain a specially adapted polymer which ensures that stains do not permanently adhere. Red wine or a cake stain?
You easily brush both out. Ideal for reusing the carpet for multiple exhibition events.


Launched in October 2024, Tessera Topology is the latest range to join Forbo Flooring Systems’ collection of carpet tiles. Combining contemporary and useable designs with enhanced sustainability performance, Tessera Topology is the first carpet tile in Forbo’s new Evolve+ series.


With the emphasis on combining environmental credentials,
design and performance, Tessera Topology is Forbo’s most sustainable carpet tile range to date. It is manufactured using
Thrive matter by Universal Fibers - a 100% solution dyed nylon
6 which contains 90% recycled content.


Combined with Forbo’s own lean production processes, Tessera Topology contains 75% recycled content, is manufactured using 100% renewable energy (electricity and biogas) and has a very low embodied carbon from cradle to gate (less than 1.5kg CO2 per square metre eqv. A1-A3), which is achieved without offsetting. 


From a design point of view, Tessera Topology combines linear angles with soft organic textures to create a contemporary geometric pattern that brings an inherent warmth to a space. With six neutral tones and seven muted accents in a traditional 50x50cm tile format, the range offers flexibility in a range of natural colours. 


Altro has published its latest sustainability report, providing a comprehensive overview of the company’s ongoing commitment to sustainable practices. ‘Building better futures’ contains detailed information on Altro’s environmental impact and efforts to reduce carbon emissions; initiatives and programs that promote social responsibility within its communities; innovations in sustainable product development and supply chain management; as well as key performance metrics and benchmarks that track the company’s sustainability goals.

As the inventor of adhesive-free safety flooring more than a decade
ago, Altro has used its expertise to develop and expand its portfolio
to form a collection of smooth and safety floors that need no wet adhesive for installation.


This includes Altro Stronghold 30 adhesive-free, the first adhesive-free flooring designed specifically for the rigours of commercial kitchens. Like all Altro adhesive-free floors, Altro Stronghold 30 adhesive-free delivers huge time and cost savings over traditionally adhered floors as well as up to 50% saving in embodied carbon.

Wilsons Underlays have been delivering high quality underlays and accessories with a friendly smile for almost a decade now, but they never stop innovating and finding new ways to tread lightly on the environment. Their upgraded GrandeWaltz underlay is a prime example, leading the way in product innovation. 


It is now made using a recycled-based paper backing which uses up to 80% recycled materials and 100% recycled foam.


Unlike conventional underlays with bright white appearances achieved through a process called ‘delignification bleaching’, which uses oxides or bleaching agents, GrandeWaltz does not involve any bleaching, which cuts down on the carbon footprint even further. 


That’s why GrandeWaltz now has such a natural finish that’s more
eco-friendly than ever, with the same luxurious results and backed by
the rigorous testing and British Standards (BS EN 14499) including International Standards (ISO) that show how excellently they perform. With low VOCs and A+ Air Quality rating, GrandeWaltz reaches a
new high.

  FOR MORE INFORMATION

Adore Floors • +353 1 4509802 • www.adorefloors.eu  

Altro • 01462 480480 • www.altro.co.uk

Anglo • 01706 853513 • www.anglorecycling.com

Ball & Young • 01773 744 121 • www.forbo-flooring.co.uk/topology 

Beauflor • T +32 (0)56 67 66 11 • info@beauflor.com

Condor • +31 38 477 8911 • www.condor-group.eu

Cormar • 01204 881234 • www.cormarcarpets.co.uk

fibre • 01548 436 401 • www.fibreflooring.com

FORBO • T 0161 355 7618 • recofloor@axionconsulting.co.uk

Karndean • 01386 820100 • www.karndean.com

Kenburn • 01727 844988 • www.kenburn.co.uk

LDP • www.louisdepoortere.com • info@depoorterelouis.com 

Recofloor • 0161 355 7618 • recofloor@axionconsulting.co.uk

Select First • 01892 459331 • www.selectfirst.com

Wilsons • 01924 451138 • www.wilsons-underlay.co.uk


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FEATURED ARTICLES
July 28, 2025
Richard Allen, Sales Director at Karndean Designflooring, discusses the continued boom of the LVT category.
July 28, 2025
In this article, independent flooring consultant Richard Renouf explains how a customer’s rights and obligations change depending on the method of payment. So far in this series of articles we’ve looked at the things we need to consider when we sell to customers in a shop, and I’ve promised to look at online and off-premises sales in a future article. Before I do this, however, there’s an important matter we must consider. How did the customer pay? Credit card and store card payments and finance agreements (including interest-free credit) give the customer the right to claim against the finance provider instead of, or in addition to, the retailer; and other card or bank transactions may also give the customer the ability to ask for help from their bank. The Consumer Credit Act 1974 (CCA) was introduced to clarify the legal responsibilities of the parties involved in a credit sale. Usually there is the customer, the retailer and the finance provider and the transaction is actually circular: The consumer offers to buy the goods and enters an agreement to pay the finance provider, the retailer supplies the goods to the consumer but obtains payment from the finance provider (usually with the provider taking a commission or percentage), the finance provider pays the retailer and then recoups the purchase price and any agreed interest from the consumer. The advantage to the consumer is that they can spread the cost and have the goods immediately. The advantage to the retailer is that they get prompt payment from the finance provider, and, of course, the finance provider also makes a profit from the sale. The CCA makes clear that even though the consumer is actually purchasing from the finance provider, both the retailer and the finance provider have legal obligations under the contract even though the provider may never actually see the consumer or the goods. These obligations continue even if one of them goes out of business. If the consumer has a valid complaint, the CCA allows the consumer to claim against the finance provider as long as the purchase was more than £100 and less than £30,000, and it allows the consumer to claim the whole cost of the sale even if they only paid a small part of this on their credit card. The legal requirements are set out in Section 75 of the CCA and so a claim made under this legislation is often referred to as a ‘Section 75 Claim’. Before such a claim could be made in court the consumer must have contacted the finance provider to give them an opportunity to resolve the complaint, and the finance provider will have a procedure to investigate the complaint by contacting the retailer for information and possibly by asking the consumer to get an independent expert’s report where there is disagreement. If this does not get the complaint resolved, the consumer can raise a Section 75 Claim in the county court against the finance provider, or both the finance provider and the retailer. A chargeback may be part of the Section 75 process, but it can also by done by any bank or finance provider if their customer raises a query about a payment they have made. The bank can withhold payment to the retailer – or even take it back from their account – until the matter is investigated and the finance provider is satisfied that it should be repaid to one of the parties. The terms of the Mastercard, Visa, Amex and merchant processors allow for this to be done without asking the retailer first. Usually the retailer is told when it has been done and is then given a limited time to explain their side of things, and if this is not done on time or to the finance provider’s satisfaction the money will be returned to the consumer. Prompt attention to any chargeback can be successful when the complaint is not valid, but a poor response or failure to respond on time would make it very difficult to challenge and reverse the chargeback through the finance provider. Chargebacks can be made even when a customer has not made a complaint to the retailer, and so the retailer is unaware of any issues. I have never known a retailer succeed in suing a finance company over a chargeback they did not agree with, but, I have known cases where finance providers have rejected consumer complaints and the consumer has then proceeded to make a successful Section 75 Claim though the County Court which then, of course, results in a chargeback to the retailer. An unhappy consumer could also make a complaint to the Financial Ombudsman and as this is costly for the finance company this is something they try to avoid and may result in them doing a chargeback because it is the cheapest option. Citizen’s Advice (citizensadvice.org.uk) and Money Saving Expert (moneysavingexpert.com) have excellent guidance on their websites. www.richard-renouf.com
July 28, 2025
Given customers’ high expectations for luxury vinyl tile (LVT) installations, it is worth taking the time to ensure optimum results when installing them. Certain adhesives can help with this, including achieving precise alignment. Tim Green, Head of Training at the F. Ball Centre of Excellence, provides a guide to adhesive selection, including formulations with a range of additional features. Pressure sensitive adhesives are ideal for the installation of LVTs because they form an instant grab upon contact, so, once positioned, tiles or planks won’t move about as contractors work. They also offer an extended open time, reducing the risk of late placement and making them ideal for installations where more complex designs or patterns are being created. Some pressure sensitive adhesives are also formulated to reduce the incidence of trowel serrations showing through thin vinyl floor coverings, referred to as “grin through”, affecting the appearance of the finished installation. Temperature tolerant requirements There are specific applications where additional performance characteristics will be important to maintain the long-term aesthetic appearance of an installation. For example, when installing floor coverings in areas subject to extreme temperatures and temperature fluctuations, it is recommended to use a temperature tolerant adhesive. High temperatures or extreme temperature fluctuations can cause floor coverings to expand and contract significantly, which may lead to unsightly tenting in floor coverings and gapping at the edges of LVTs over time. This can be the case in conservatories or rooms with floor-to-ceiling windows, which are subject to “solar gain”, such as extensions with bi-fold doors. Temperature tolerant adhesives develop the high bond strength required to hold floor coverings securely in place in such environments, ensuring a long-lasting flooring finish. However, temperature tolerant adhesives have traditionally been “wet-lay”, and contractors requiring this type of adhesive have had to forgo pressure sensitive benefits. Hybrid solutions Advancements in hybrid polymer adhesives have enabled the development of high-performance vinyl adhesives with revolutionary combinations of properties, including combined pressure sensitive and temperature tolerant characteristics. For example, F. Ball’s Styccobond F49 Hybrid PS is a water-based, pressure sensitive vinyl adhesive that develops the extremely high bond strength and dimensional stability required to hold vinyl floor coverings firmly in place in areas exposed to extreme temperature fluctuations (from -20°C to +60°C). Whilst providing high initial tack, the adhesive allows contractors to lift and reposition floor coverings in the initial stages of drying, making it a great choice for installing tiles and planks, intricate patterns and bespoke designs that need precise alignment. Styccobond F49 is also resistant to moisture, meaning it is suitable for use in areas subject to water and high humidity, including kitchens and bathrooms. Checking floorcovering compatibility As well as selecting adhesives suited to the requirements of a particular project, it is always advisable to check the compatibility of particular floor coverings and adhesives. For these purposes, F. Ball produces its industry-leading Recommended Adhesives Guide (RAG). It’s available on the F. Ball website and as a free app, as well as a printed booklet. So confident is F. Ball in the recommendations featured in the guide that it guarantees the resulting bond performance for the entire lifetime of the flooring installation, as long as the advised subfloor preparation and installation procedures are followed. Alternatively, F. Ball’s technical service department are on hand Monday to Friday, 8.30am – 5.00pm, to answer your questions about F. Ball products and how to use them via phone and email. The F. Ball Centre of Excellence training and demonstration facility at F. Ball’s Staffordshire headquarters hosts training courses on achieving optimum results when installing LVTs that are free to attend for both flooring contractors and retailers. You can find details of upcoming courses and book a place for yourself or colleagues on the F. Ball website. F Ball & Co • www.f-ball.com
July 28, 2025
The Jumpax family by Unifloor is a fast-track floor preparation system designed to provide a super smooth subfloor to receive most glue down and loose lay floorcoverings. It provides excellent sound reduction, is easy to lay and reduces installation time and costs. The two self-adhesive MDF components of Jumpax instantly smooth over typical irregularities and eliminate the need for screeds, primers, ply boards and nails. It is not necessary to remove old floor coverings, loosening screeds or surface contamination. Suitable for domestic and contract installations Jumpax offers the ideal solution for problem floors. Whether it be underfloor heating systems, damaged, cracked, painted and contaminated subfloors, over raised access panels and to protect an existing antique floor Jumpax by Unifloor has the ideal solution.
By David Spragg July 28, 2025
Top quality flooring deserves proper subfloor preparation: not only for the aesthetics of an installation but for its longevity too! Several things can go wrong at the subfloor stage, from an uneven surface to excessive moisture, and any of these issues can be disastrous for the final installation.
July 2, 2025
The 2025 edition of the INDX National Flooring Exhibition was a successful second outing for the relaunched show, with more than 50 exhibitors showcasing their products at Cranmore Park Conference and Event Centre this past May.
July 2, 2025
Karndean Designflooring’s new Knight Tile collection perfectly demonstrates why LVT is fast becoming the go-to choice for modern homes. Six new wood designs, with four herringbone options, and three stone designs have been meticulously handcrafted to replicate and enhance authentic features. Richard Allen, Sales Director at Karndean Designflooring said, “It’s our attention to detail that keeps customers coming back. Our designers have been inspired by beautiful samples of wood and stone, including reclaimed planks from an old wind-powered sawmill in Amsterdam and the natural veining of marble found in riverbeds, to create our latest collection of desirable floors. Our updated Knight Tile collection has something for everyone, bringing a sense of calm and sophistication to any room. “Everyone loves a little luxury and with our Knight Tile range nobody has to choose between style and budget. The new Knight Tile designs are guaranteed to transform any space without breaking the bank.”
July 1, 2025
When does a customer have the right to a refund, replacement or repair? This has long been an area of dispute, but the Consumer Rights Act 2015 simplified this and, although there are some exceptions, the general principles for orders placed in your store are: Late delivery: unless you have quoted a realistic lead time, the consumer can cancel the order and receive a refund if the goods are not delivered within 30 days (or within 30 days of the estimated lead time). If and when you become aware of any delays to a customer order, it’s best to advise them as soon as possible to minimise the risk of a cancellation. Incidentally, any repair work or replacements must also be expedited and carried out ‘without significant inconvenience’. Many retailers now have loan items to ensure they comply with this requirement and although this may seem expensive, it’s cheaper than having to issue refunds. Faulty goods: The customer has the right to reject faulty goods within 30 days of delivery. What is a fault? There is no legal definition, other than the need for them to be of satisfactory quality, fit for purpose, and corresponding to the description/sample. The Act says the goods must be free from minor defects, but what does that mean? I drew up a definition some years ago which has been helpful to many people I have advised: A defect is something inherent in a product that adversely affects, or may come to affect, the appearance, suitability or performance of that product now or during its reasonable expected lifespan. It’s worth noting that installation is not a separate service unless the customer has arranged their own, so if the installation is not satisfactory the customer can reject the goods. Who is the judge of this? Within the first six months, the burden of proof lies with the seller – so we as retailers must prove the goods are not faulty if we are going to reject a complaint. After six months, the burden of proof changes and the customer has to prove the goods are faulty, perhaps by way of an independent expert’s report. But, rejecting goods is one thing, what rights does the customer have? If the fault is brought to the sellers attention within 30 days, the customer can choose between a refund, replacement or repair. We cannot insist that they accept what we want to offer, but most customers are reasonable and if we respond to complaints promptly, this will rarely need to be an issue. If we offer a refund, this must be paid within 14 days. After 30 days, the consumer loses the right to a refund. They can still choose between a repair or replacement (and we could still give a refund if we chose to), but they cannot insist on their money back. However, this is taken from the date of the complaint, and if there are delays, the clock has stopped ticking and the customer can still ask for a refund if the matter is not resolved. After 6 months, not only do the consumer’s rights reduce, but the value of any refund can be reduced from this point to reflect any usage the customer has had of the goods. This may be a proportion of the price reflecting how much of the guarantee period has been used up, or if there is no guarantee, most furniture and flooring would be expected to last for the statutory period of six years, so this could be the basis for any calculation. Of course, there is a ‘but’ – if during this period the customer has to wait for a repair or replacement, this must also be taken into account.  The flowchart (shown on page 26) summarises this and may be helpful as you deal with particular complaints. However, the rules governing sales taken in a customer’s home or online are different and we’ll cover these in a future article. If you come across an issue you can’t resolve before then, please get in touch.
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BUSINESS NEWS
July 28, 2025
UK floorcoverings distributor Likewise Group held its annual general meeting (AGM) recently and the company is reportedly pleased to announce a continuation of the “very positive” sales trajectory reported earlier in the year as it approaches the end of H1 25. At the meeting, Tony Brewer, chief executive of Likewise, provided the following update to shareholders. Total gross sales revenue to 26 June 2025 has increased by 10.0% against the corresponding period last year, with absolute like for like being slightly stronger due to one less working day this year. The group with its two principal businesses, Likewise Floors and Valley Wholesale Carpets, continues to expand presence in flooring retailers and contractors through ever increasing point of sale displays, undoubtedly gaining market share despite what remains a subdued trading environment. Likewise will release its interim results for the six-month period ended 30 June 2025 on 9 September 2025.  Tony Brewer, chief executive of Likewise Group plc, said: “It is really encouraging to see the investments made in the last four years really starting to deliver meaningful improvements in sales and subsequent profitability. The group continues to make significant progress towards our medium-term objectives of sales revenue well in excess of £200 million. “We have great teams of people in our various businesses and thank all our employees for their contributions as we look forward to an exciting future. Furthermore, we very much appreciate the continued support of suppliers, customers, shareholders and all stakeholders.”
July 3, 2025
Robust attendance, expansive international participation and forward-thinking innovation defined DOMOTEX asia/CHINAFLOOR 2025, which took place from 26 to 28 May at the Shanghai National Exhibition and Convention Centre (NECC). Celebrating its 27th edition, the event reaffirmed its leadership position in Asia’s flooring industry, setting new benchmarks for global outreach, innovation, and business opportunities.  Despite ongoing trade complexities and industry challenges, the show welcomed an impressive 83,056 visitors from 124 countries – the highest number of participating nations since the event’s inception. The international visitation number continued its post-Covid growth trajectory reaching 18,121 overseas attendees. “DOMOTEX asia/CHINAFLOOR 2025 has solidified its position as Asia’s leading event for the industry and remains committed to advancing even further,” said Edwin Tan, CEO of Globus Events, show organizer. “While global trade may be shifting, business remains constant. We will continue to serve as a vital bridge for the industry, providing essential support for companies’ development and flooring industry’s progress.” – concluded Tan.
July 2, 2025
Carpet imports into the UK declined in April, however consistent growth for vinyl meant the overall flooring category remained nearly level, according to HMRC data compiled by The Furnishing Report.  The data shows flooring imports down just 1% to £127.9m across carpet, wood, vinyl and linoleum, however carpet and rug imports specifically fell by 4.5%, down to £74.5m. The drop can largely be attributed to a 38% decline in goods arriving from Belgium, with Turkey’s carpet imports increasing 11% up to £18.6m, making it the largest single source of textile floorcoverings brought into the country. Vinyl imports saw an 8.1% rise to £37.9m, reportedly marking the eleventh straight increase on a year-on-year basis – largely driven by a continued recovery of shipments from China compared to a weaker 2024.
July 2, 2025
Cormar Carpets is pleased to announce the internal promotion of Alan Harris to the position of Sales Director, following the retirement of long-serving Sales Director Chris Isaacs.
July 1, 2025
GfK’s long-running Consumer Confidence Index increased by three points to -20 in May. All measures were up in comparison to last month’s announcement. Neil Bellamy, Consumer Insights Director at GfK, an NIQ Company, says: “There’s an improvement across all five key indicators in May, led by two forward-looking findings. The measure for personal finances looking ahead for the next 12 months has moved out of negative territory, increasing by five points to + 2. There’s a similar improvement in how consumers see the coming year’s general economy, with a four-point boost to -33. “It’s also worth noting the three-point rise in the measure on major purchases for big-ticket items such as furniture or electrical goods, with May’s score of -16 marking the highest level seen since the end of 2024. Have consumers taken comfort from the Bank of England’s May 8th quarter-point base-rate cut? And have they breathed a tiny sigh of relief since April when the sudden turbulence of the Trump Tariffs was prompting dire warnings of economic damage and a return to inflation? Those dangers – especially the issue of inflation – have not disappeared but the consumer mood in the UK does appear to have improved a little.” General economic situation The measure for the general economic situation of the country during the last 12 months is up one point to -46; this is seven points worse than in May 2024. Expectations for the general economic situation over the next 12 months have gone up by four points to -33; this is 16 points worse than May 2024. These are the current findings of the GfK Consumer Confidence Barometer (CCB) powered by NIM. The CCB has been published jointly by GfK and the Nuremberg Institute for Market Decisions (NIM), the founder of GfK, since October 2023.
June 30, 2025
Belgotex International has now wholly acquired Lano, one of Europe’s largest carpet manufacturers, The Furnishing Report has revealed. Belgotex International describes itself as Africa’s leading carpet and artificial grass manufacturer, and it also owns Associated Weavers as well as Balsan Carpets and Tiles. The company acquired 60% of Lano’s shares in 2022, and has now purchased the remaining 40%. The group has reportedly appointed Olivier Decouttere as Lano’s new chief executive following the takeover. Decouttere previously worked as Managing Director of Mattex Fabrics in Dubai, where he also led global sales for carpet backings. According to The Furnishing Report, Belgotex has announced the Lano name will remain in place, with no change to the customer-facing process. The African group reportedly praised Joe Lano and the Lano team for their historic efforts.
June 30, 2025
F. Ball and Co. Ltd. has added to its team of experts who deliver industry-leading training courses at the state-of-the-art F. Ball Centre of Excellence, with the appointment of Adrian Barker as training officer. Working alongside F. Ball head of training, Tim Green, Adrian will promote best practice in flooring installation by delivering free training courses at the purpose-built facility and further afield according to customer requirements. Adrian brings nearly four decades’ flooring industry experience to the role. Starting his career in 1987 on a youth training scheme with a small family-run flooring contractor, where he worked for 10 years installing textile and resilient floorcoverings in commercial settings, he later founded his own business installing carpet and LVTs in retail locations. He also began delivering training for flooring apprentices for a construction industry training provider. Adrian said: “I developed a preference for F. Ball products throughout my career – my local technical representative always supported me with answers to queries and solutions for projects. I have also attended training courses at the F. Ball Centre of Excellence and was impressed by the standard of provisions and the overall culture of the organisation – they even helped with the development and delivery of my own courses. So it’s a privilege to have the opportunity to join the team.” All flooring professionals can attend courses covering all aspects of subfloor preparation and floorcovering installation at The F. Ball Centre of Excellence for free, including specialist courses for both apprentices and seasoned professionals, involving practical demonstrations and exercises using high-performance F. Ball products. 01538 361 633 www.f-ball.com
June 5, 2025
Imports of soft flooring including wall-to-wall carpet and rugs were up 8.8% to £74.75m in March, according to HMRC data compiled by The Furnishing Report. With this increase, imports of carpet grew faster during the period than alternatives like vinyl.
June 2, 2025
GfK’s long-running Consumer Confidence Index decreased by four points to -23 in April. All measures were down in comparison to last month’s announcement. These are the current findings of the GfK Consumer Confidence Barometer (CCB) powered by NIM. The CCB has been published jointly by GfK and the Nuremberg Institute for Market Decisions (NIM), the founder of GfK, since October 2023.
May 29, 2025
Likewise Group, the UK flooring distributor, has announced its audited final results for the year ended 31 December 2024.
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July 28, 2025
Wilsons Furnishers, the parent company of both Wilsons Carpets and Online Carpets, saw its profits rise to more than £2.4m in 2024, compared with a figure of £1.2m over the previous period. In its filings, the company’s directors said they were pleased to report the business performed “satisfactorily” during the year, and that it would continue to make investments into the business and people. According to these same filings, Wilsons Furnishers’ trading throughout 2024/2025 has thus far been in line with expectations, however it does point out increased operational and staff employment costs (owing to “increased UK government tax policies, international geo-political tensions and foreign exchange fluctuations”) as principal risks for the ongoing period.
July 10, 2025
Kerakoll, A Benefit Company B Corp certified operating internationally in the construction sector, and Steda Holding, have announced the completion of a strategic partnership agreement that involves the acquisition by Kerakoll of 60% of Caltra Nederland, a subsidiary of the Steda Holding. Caltra Nederland is a Dutch company specialising in the development, production and sale of supplementary cementitious materials, SCMs, and low-carbon clinker, founded in 1984 by Ludo van Nes. The aim of the transaction – formalised on 16 May – is to combine skills and resources to develop alternative binders with low carbon emissions, grasping the opportunities offered by the transformation of the cement sector, committed to reducing environmental impact, and by the implications for the premixed products sector. The decarbonisation of construction - with the cement industry responsible for about 7% of total greenhouse gas emissions - is one of the most important future challenges to achieve zero emissions. The use of additives, alternative materials and circular economy solutions, are some of the most promising solutions to reconvert the industry’s business models. “The acquisition of a majority shareholding in Caltra marks a further step forward in the innovation and sustainability process embarked on by Kerakoll,” said Fabio Sghedoni, Vice President of Kerakoll Group. “With this strategic operation,” commented Marco Zini, Group CEO of Kerakoll, “our group secures an important international presence, in the heart of Europe, in terms of know-how on components that will be crucial for the development of alternative cements, such as SCMs and low-carbon clinkers.” www.kerakoll.com
July 10, 2025
Trade body, Carpet Recycling UK (CRUK), has begun its official transition to the UK Sustainable Flooring Alliance (UKSFA).
July 8, 2025
Abingdon Flooring has strengthened its Simply Smooth cushion vinyl ranges with the addition of five on-trend collections.
July 3, 2025
With compact, acoustic and safety derivatives of its heavy-duty heterogeneous vinyl available in a wide range of attractive designs, IVC Commercial can make any school cool.
July 2, 2025
Karndean Designflooring, a trusted leader in the luxury vinyl market, is consolidating its reputation for excellence with upgraded instore displays. Following market research, refreshed display units have been designed to maximise brand recognition and make it easier than ever for customers to choose a floor they’ll love for a lifetime. Karndean’s new eye-catching modular bay units will display each product range in an easy to view format with large sample boards and in-situ roomset images. Featuring integrated LED lighting, convenient sample drawers and range brochure holders, each range unit highlights key product information to help customers find their perfect floor. Importantly, Karndean’s new in-store displays are designed with flexibility in mind, ensuring they can fit seamlessly into any retail space. The compact modular units can be configured individually or combined in sets of two or three, allowing retailers to customise their display based on the available space and the Karndean ranges they wish to showcase. This adaptable approach ensures that every retailer, regardless of showroom size, can present Karndean’s collections in a visually impactful and accessible way, enhancing the customer experience and driving sales. Richard Allen, Sales Director at Karndean Designflooring, said: “Our reputation as a go-to brand for high quality LVT in authentic natural designs is based on a deep and thorough understanding of the customer journey and what it takes to secure high levels of customer satisfaction. “We regularly undertake in-depth consumer research to help us understand how the decision-making process is evolving and how we can best support consumers as they select the ideal floor for their home. Our latest research included speaking with people at different stages of buying a new floor to understand their expectations, lived experiences and how we and our independent retailers can help them navigate this process. “In-store Point of Sale displays are an essential step in the customer journey, providing clear product information that can instil confidence and guide decision making. With products available to handle, customers can assess quality and durability in a way that is not possible when shopping online.” Trusted experts in LVT and its installation, Karndean’s independent retail partners are ideally placed to provide customers with key product information and valuable advice on achieving their preferred look. Karndean’s research showed that 49% of customers who visited an independent retailer sought advice from staff compared to just 27-29% who browsed the UK’s largest retail chains. Such positive interactions were shown to lead to increased levels of trust and ongoing customer loyalty. Of the customers interviewed who had recently completed a project, 39% reported that they only looked to brands they already knew and trusted. Richard explained: “This evaluation of the current market has informed our longer-term retail strategy to extend our brand awareness within the luxury flooring market and ensure that we continue to meet, and indeed exceed, customer expectations. As part of our long-term investment, the new Xplore POS display will enhance retail partner stores, making it easier for customers to explore, compare, and choose their perfect Karndean floor.” The new POS displays will be installed in Karndean’s Partner retail stores between April and July, then across its independent retail network by Spring 2026. www.karndean.com/en
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