First impressions count

Rita Bancroft • March 23, 2024

Our hallways probably withstand the greatest footfall in our home – it’s where we welcome guests and connect from room to room. First impressions count, so entrance areas need to be welcoming, durable, practical, and beautiful.


Putting your best foot forward is made easier with Ulster Carpets, regardless of your taste.


Combining style and substance, their range of Axminster and Wilton carpets, manufactured in the UK, and loop carpets, made by Danish specialists, Danfloor, mean you can make the right first impression at your entrance. Added to that is the option of complementing your choice with coordinating designs and colours throughout your home.

Their popular plaids are a great way to include pattern and colour.


Choose from Braeburn, Beaumont, Glenmoy or Boho Hamilton designs which range from the more traditional styles to the modern take on this classic design.


For plains, finding the right colourway won’t be an issue with Ulster’s extensive Wilton offering. Opt for the high twist plain and heathered yarn of Grange Wilton, the gently textured twists of York Wilton, the smooth finish of Ulster Velvet or the 100% wool option of Natural Choice Plains. 


"Their popular plaids are a great way to include pattern
and colour. Choose from Braeburn, Beaumont,
Glenmoy or Boho Hamilton designs...”

Between the patterns and the plains are Ulster’s loops. With their textured finishes, loops offer the best of both worlds, with Ulster’s three ranges – Habitus, Open Spaces , and Natural Choice Textures which are all made from 100% wool.


We asked: How do you make an entrance as fresh as a daisy?
“Choose Quirky Bloom carpet designed for
Alternative by
Kate Watson-Smyth the creator of the award-winning blog Mad About The House”, said Lorna Haigh, creative and marketing director
at Alternative.  


“Bloom joins Alternative’s award-winning Quirky collection of patterned carpet all designed and expertly woven in Britain
using British wool.”

We caught up with Gavin Smith, marketing director at Karndean Designflooring, to hear about their latest Tile Styles, he said: “Don’t expect herringbone to be going anywhere…


One of the many benefits of luxury vinyl flooring is its outstanding versatility, meaning that any pattern can be achieved in almost any material. So, a herringbone floor doesn’t have to be wood. In a stone design, from luxe Palazzo Marble and Midnight Marble to smooth grey limestones Fumo and Argento, a stone herringbone floor will bring a
cool sophistication to any room. Not just restricted to kitchens and bathrooms, this is a floor that will bring visual impact to living rooms
and bedrooms too.


“We’ve seen a huge shift towards warmer beige tones,
light greys and off-whites. Texture and bringing touches of natural materials indoors are still just as important in 2024.”

This fun floral captures the spirit of the sixties with a scoop of old fashioned Italian charm. The colourways are Tiramisu, Polenta, Gelato, Oliva, Pizzelle, Cavolo. 


In her own home Watson-Smyth made a deliberate choice to go full width on the stairs and all out with pattern to make a design statement and create a focal point. As is often the case the stairs are the first thing you see when you open the door. This carpet delights the eye and seeing blooms tumbling down the stairs makes you feel happy. The clever palette makes this lively pattern easy to live with - the petals are in cream with muted colour centre and background. 


Bloom joins Alternative’s award-winning Quirky collection of patterned carpet all designed and expertly woven in Britain using British wool. Contemporary patterns that inject personality on the floor and certainly make an entrance.  

Whether it’s a warm welcome or lasting impression you’re looking to achieve, flooring is the way to do it, says Stella Coyle, head of retail sales for Karndean Designflooring. 


She explains: “Hallways are hardworking spaces and so they need a floor that can stand up to the rough and tumble of life. Luxury vinyl flooring is perfect for this, offering the natural look of real wood or stone but with a hygienic durable surface that will look fabulous for many years with minimal maintenance. 


“Tone and pattern are big decisions when it comes to the hallway. Having the flexibility to opt for different laying patterns allows savvy home decorators to get creative when selecting their floor.


“Hallways are hardworking spaces and so they need a floor
that can stand up to the rough and tumble of life. Luxury vinyl flooring is perfect for this,”


For narrow hallways, we’d recommend a parquet herringbone or patterned design as it will naturally draw attention and trick you into thinking it’s a wider space. In more generous hallways, why not look to extra-large planks or tiles for maximum impact to make the most of your space? Likewise, go for a full-length plank herringbone for extra impact. There are also design strips that can be added between individual planks or tiles or introduced as border details, giving a sophisticated edge that effortlessly disguises the awkward angles often found in hallways.” 

“For narrow hallways, we’d recommend a parquet herringbone
or patterned design as it will naturally draw attention and trick
you into thinking it’s a wider space.”


This summer, Karndean will present new designs to its premium Art Select range. A collection first introduced in 2006, Art Select is the jewel in the crown so they are very excited about this upcoming launch. 


Stella added: “You can expect our refreshed Art Select range will look to fill the gaps that have naturally revealed themselves over time. I can’t give too much away at this stage, but I can say that the new collection will consist of an exceptional selection of designs, including unique timbers and rare stones, each with a hand scraped emboss for a truly authentic look.


A simple yet striking stair runner elevates the entrance to a home and adds a splash of personality, style and comfort to any hallway space which explains why this contemporary trend is seeing no signs of waning say Cormar Carpet Company.

loop ranges are becoming increasingly popular as a way of adding style, safety, and comfort to a staircase. The addition of a canvas taped border provides another dimension to your stairs and offers the opportunity to bring in a co-ordinating or contrasting colour. 


The naturally textured Fairisle collection from Cormar is available in a variety of stunning neutral tones to complement any colour scheme or decor. Fairisle is produced using 100% Pure New Wool, in a premium quality 3-ply heather yarn, making it not only delightfully soft under your feet but also durable and long-lasting. Ideal for traditional or modern homes and available in both 4 and 5 metre widths.


“Stair runners using wool loop ranges are becoming
increasingly popular as a way of adding style, safety, and comfort
to a staircase.”


An easy clean carpet is also a popular choice for a well-used hallway space. Comar’s Primo Naturals is stain-resistant, bleach-cleanable and comes with a 10-year stain and wear warranty to eliminate the stress that comes with the thrills and spills of busy family life. This range is manufactured in a palette of sophisticated tri-colour heather shades and is available in 4 and 5 metre widths.  

Amtico recognise that hallways are a great space for beautiful flooring to make a statement but need to be practical enough to withstand busy daily life.


Launched in January, Décor x National Trust is the second collection in collaboration with the National Trust. This new edit comprises of five distinctive designs inspired by the captivating architecture and ornate features of Kedleston Hall, a property built by renowned British architect Robert Adam in the 18th Century.       


“As with all Décor products, the new designs are proudly
Made in Britain, in Amtico’s Coventry factory, and all come
with a lifetime warranty.”


Corinthian, and Temple Diamond provide a choice of beautiful wood and stone LVT flooring finishes. Reimagined for the modern home, the unique geometric shape of Venetian Parquet Wood and Stone was inspired by Lady Mary Curzon’s beautiful 1903 peacock dress, which is displayed at Kedleston Hall. The beautiful gilt fretwork cabinet by famous London cabinet maker John Linnell, provided the inspiration for Akari Lattice, blending authentic woods and effortless pattern. The Corinthian design delicately balances squares, diamonds, and circles to create an elegant design and was influenced by Robert Adam’s beautiful ceilings. And the Temple Diamond design has a history of its own, inspired by the Temple of Venus, a ruin in the Roman Forum. 


As with all Décor products, the new designs are proudly Made in Britain, in Amtico’s Coventry factory, and all come with a lifetime warranty. 


Abingdon Flooring’s wool carpets bring British-made quality to make any entrance grander.


“Nothing says welcome home quite like a wool carpet,” says Charlotte Coop, marketing manager, Abingdon Flooring. “And with our wool carpets, we bring that welcome with the quality that’s synonymous with British carpet manufacturing.

“One of our newest wool carpets is the loop pile of Charter Plain Loop from our Wilton Royal family. Its heavy domestic rating is perfect for hallways. Made from 100% wool, Charter Plain Loop is a hardwearing loop in a range of 12 natural colours. Featuring our extra durable three-ply yarn, it’s a luxurious look in any hallway.  


“The carpet features our fleece backing for more flexibility and less risk of damage to skirtings and wall when installing. In narrow hallways this is something that shouldn’t be underestimated. As a plus for homeowners, the fleece also has a more comfortable underfoot feel. Most hallways will also benefit from Charter Plain Loop’s 2.5m width option which cuts down on wastage.


‘We offer a 12-year warranty with Wilton Royal Charter Plain Loop, so any hallway can benefit from a welcoming and luxurious wool loop pile carpet that’s made to stick around.” 


The entrance hall is a great place to try something different, says Moduleo’s marketing manager, Orla Kerr: “When you spend a lot of time in a room, say the kitchen or living room, you naturally want a floor that’s calming and restful so people often play a little safer and will generally opt for a wood plank. But when it comes to areas where you spend less time, like the entrance hall, where you want to make an impact, there’s a chance to be a little more expressive. 


“When you spend a lot of time in a room, say the kitchen or living room, you naturally want a floor that’s calming and restful so people often play a little safer and will generally opt for a wood plank.”


“We designed the Moduleo Roots collection around these playful combinations, letting people choose between different material looks that work in harmony. With Roots, homeowners can be confident in choosing a wood plank in living areas and then finding the perfect matching tone in a concrete, stone or terrazzo tile for the entrance hall.


Choosing something different in the entrance is a great way to add instant character and personality to a home. Our six design themes guide homeowners in possible combinations, so it’s really easy to find an entrance hall floor that’s different and unexpected, while balancing perfectly with the calming and restful looks of living spaces.” 


Create a wow factor with Hugh Mackay’s Deco Collection which includes 43 colour options over 7 beautiful designs, that comprise of four textured loops and three flatweaves. The three flatweave designs are available in 4m width, and the four textured loops come in both 4m and 5m widths.


The Deco Collection sits beautifully against their Habitat LVT Collection. Habitat is available in ten colours and has two plank designs and two herringbone designs. All designs come with smart four-sided bevelled edges and have two glue and two click installation options. 


“The Deco Collection sits beautifully against Hugh Mackay’s
plains and their Habitat LVT Collection.”


Quick-Step’s Capture laminate is the ultimate entrance hall floor. Impossible to tell apart from real wood, yet with the durability, scratch resistance and ease of cleaning that comes with premium quality laminate flooring, Quick-Step Capture is the ultimate entrance hall floor. 

Made in Belgium, the Capture range is Quick-Step’s best ever laminate floor. That’s because Quick-Step’s designers have recreated every detail of natural wood with surfaces that look and feel just like the real thing. Knots, cracks and grains are tracked with 20 times the texture of other laminate floors and with a finish that has just the right amount of matt or gloss, Capture has created a new level of realism in laminate flooring. 


And when it comes to hallways and entrances, everyone will appreciate Capture’s impressive scratch and stain resistance that will see it remain spick and span for years to come. Plus, its waterproof construction means that dirty boots, soaking wet coats and muddy paws won’t damage or mark the floor, no matter how long they hang around. 


“Quick-Step’s Capture laminate is the ultimate entrance
hall floor. Impossible to tell apart from real wood, yet with the durability, scratch resistance and ease of cleaning that comes
with premium quality laminate flooring.”


Capture is available in 18 decors including the rustic Cracked Oak Natural to the sophisticated Chic Walnut, classic Natural Varnished Oak and trending Painted Oak Rose, so there’s a Capture floor for any entrance. 


Life is not always black and white, is it? It’s not even beige and grey as much as it used to be. 

Tarkett told us they see that more customers are finally looking for some colour in their lives. And, when it comes to colours there are two which the paint guys can’t stop talking about.


Through all the magazines, the blog posts, the various influencers content reviewed by the team, Tarkett have honed into two recurring threads: French Grey, which is basically a lovely, subtle green- grey and a husky tone of powder blue - to keep our lives simple, Inspiration by Tarkett have called this French Blue.


“These tones re-emerged in kitchen design a while back and are claiming a foothold now throughout the home.”


Steve Urwin, retail marketing manager at Tarkett explains, “These tones re-emerged in kitchen design a while back and are claiming a foothold now throughout the home. They are perfect for creating a colourful first impression, and our Farringdon design is the ideal vehicle for these cool and welcoming colours.   

  

Urwin adds, “Black and white is classic styling of course, here we’ve mellowed the white to an ivory tone which works so much better with the highlight colours and added some finishing touches in the form of inlay strips and a diamond border all available to order”.


The new colours are available now as part of the Inspiration by
Tarkett collection.                      

Is your business ready to Make an Entrance? 



After almost two decades of selling mats to businesses across the UK and working with many well-known suppliers and manufacturers, Make An Entrance know the frustration the lack of
a named point of contact can bring. At Make An Entrance, they make a point of doing things differently.


Based in Lincoln, their account managers and manufacturing team
are all located on one site to ensure the creation of your new entrance mat is as seamless as possible. 


Whether you choose Coir or Synthetic Coir Logo mats, your logo or design is expertly hand inlaid by their workshop team. Make An Entrance prefer to inlay rather than print, so your design is embedded all the way through the mat and your logo lasts as long as the mat does, which is the only way to go for business entrances. 


Throughout the process your account manager will be in contact with you, they will produce artworks to show you how your mat will look before it goes into production. They can also send you samples free of charge to ensure you select the best material and the best colour for your new entrance mat. 

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Available in 4 metre and 5 metre widths and insect resistant to the industry gold standard Woolmark Level Two; Adam Carpets offer a durable and comfortable choice for anyone looking for a stylish and inspirational impact to wow visiting guests. 


Choose one of their woollen hard-wearing carpets to minimise the daily impact of foot traffic. Adam carpets are made with premium blends of wool and the best nylon 6.6 to achieve the best performance and appearance retention. Most use blends of accredited 100% UK-grown wool for a lower carbon footprint.


“Nexus adds a playful touch of strong shape which brings
any interior to life. To be had in sumptuous yet bold colours
for a striking look.”


way to make a statement and leave a lasting impression in any hallway. Offered in a range of scales and complimentary and calm colours, they work with any room scheme. Hallways are now more than ever seen as an essential key interior space in the home. That’s why their woollen carpets are a perfect fit, bringing that sense of comfort and warmth using renewable natural fibres.  


Nexus adds a playful touch of strong shape which brings any interior to life. To be had in sumptuous yet bold colours for a striking look. 

With LeoLine homeowners can make an entrance as unique as
they are, says Stuart Reeves, sales director for the leading cushion
vinyl manufacturer. 


“Everyone wants their home to make a great first impression
and because the hallway isn’t a ‘regular’ room where they
may entertain or relax, homeowners tend to think more freely
about the design of their floor. 


“Bolder looks inspired by classic ceramic tiles like Evora can be one way of making hallways stand out in older homes. Modern properties might look towards the concrete tile of Challenger or maybe even dare to use the marble of Stromboli or the new Celeste. Whatever look the homeowner wants for their hallway you’re sure to find it in LeoLine. And, of course, there’s also a huge range of welcoming wood looks including herringbone, chevron and painted styles for something a little different.


“Thankfully, because LeoLine’s easy to fit, durable and simple
to look after, it can bring all of these looks without the cost,
hassle and worry that often comes with the real thing. A good
quality entrance mat and regular vacuuming is all that’s needed
to keep any LeoLine hallway floor ready to make any entrance
feel extra special.” 

For more information contact:
Abingdon Flooring • 01274 655 694 • www.abingdonflooring.co.uk

Adam Carpets • 01562 822247 • www.adamcarpets.com

Alternative • 01264 335111 • www.alternativeflooring.com

Amtico • 0121 745 0800 • www.amtico.com

Cormar Carpet Co. • 01204 881234 • www.cormarcarpets.co.uk

Hugh MacKay • 01429 892525 • www.hughmackay.co.uk

Karndean Designflooring • 01386 820100 • www.karndean.com

LeoLine • 0800 032 3970 • www.leoline.co.uk

Make An Entrance • 020 8819 5869 • www.makeanentrance.com

Moduleo • 01332 851 500 • www.moduleo.co.uk 

QuickStep • 028 3025 0477 • www.quick-step.co.uk

Tarkett • 01233 746020 • www.tarkett.co.uk

Ulster Carpets • 028 3833 4433 • www.ulstercarpets.com


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FEATURED ARTICLES
July 28, 2025
Richard Allen, Sales Director at Karndean Designflooring, discusses the continued boom of the LVT category.
July 28, 2025
In this article, independent flooring consultant Richard Renouf explains how a customer’s rights and obligations change depending on the method of payment. So far in this series of articles we’ve looked at the things we need to consider when we sell to customers in a shop, and I’ve promised to look at online and off-premises sales in a future article. Before I do this, however, there’s an important matter we must consider. How did the customer pay? Credit card and store card payments and finance agreements (including interest-free credit) give the customer the right to claim against the finance provider instead of, or in addition to, the retailer; and other card or bank transactions may also give the customer the ability to ask for help from their bank. The Consumer Credit Act 1974 (CCA) was introduced to clarify the legal responsibilities of the parties involved in a credit sale. Usually there is the customer, the retailer and the finance provider and the transaction is actually circular: The consumer offers to buy the goods and enters an agreement to pay the finance provider, the retailer supplies the goods to the consumer but obtains payment from the finance provider (usually with the provider taking a commission or percentage), the finance provider pays the retailer and then recoups the purchase price and any agreed interest from the consumer. The advantage to the consumer is that they can spread the cost and have the goods immediately. The advantage to the retailer is that they get prompt payment from the finance provider, and, of course, the finance provider also makes a profit from the sale. The CCA makes clear that even though the consumer is actually purchasing from the finance provider, both the retailer and the finance provider have legal obligations under the contract even though the provider may never actually see the consumer or the goods. These obligations continue even if one of them goes out of business. If the consumer has a valid complaint, the CCA allows the consumer to claim against the finance provider as long as the purchase was more than £100 and less than £30,000, and it allows the consumer to claim the whole cost of the sale even if they only paid a small part of this on their credit card. The legal requirements are set out in Section 75 of the CCA and so a claim made under this legislation is often referred to as a ‘Section 75 Claim’. Before such a claim could be made in court the consumer must have contacted the finance provider to give them an opportunity to resolve the complaint, and the finance provider will have a procedure to investigate the complaint by contacting the retailer for information and possibly by asking the consumer to get an independent expert’s report where there is disagreement. If this does not get the complaint resolved, the consumer can raise a Section 75 Claim in the county court against the finance provider, or both the finance provider and the retailer. A chargeback may be part of the Section 75 process, but it can also by done by any bank or finance provider if their customer raises a query about a payment they have made. The bank can withhold payment to the retailer – or even take it back from their account – until the matter is investigated and the finance provider is satisfied that it should be repaid to one of the parties. The terms of the Mastercard, Visa, Amex and merchant processors allow for this to be done without asking the retailer first. Usually the retailer is told when it has been done and is then given a limited time to explain their side of things, and if this is not done on time or to the finance provider’s satisfaction the money will be returned to the consumer. Prompt attention to any chargeback can be successful when the complaint is not valid, but a poor response or failure to respond on time would make it very difficult to challenge and reverse the chargeback through the finance provider. Chargebacks can be made even when a customer has not made a complaint to the retailer, and so the retailer is unaware of any issues. I have never known a retailer succeed in suing a finance company over a chargeback they did not agree with, but, I have known cases where finance providers have rejected consumer complaints and the consumer has then proceeded to make a successful Section 75 Claim though the County Court which then, of course, results in a chargeback to the retailer. An unhappy consumer could also make a complaint to the Financial Ombudsman and as this is costly for the finance company this is something they try to avoid and may result in them doing a chargeback because it is the cheapest option. Citizen’s Advice (citizensadvice.org.uk) and Money Saving Expert (moneysavingexpert.com) have excellent guidance on their websites. www.richard-renouf.com
July 28, 2025
Given customers’ high expectations for luxury vinyl tile (LVT) installations, it is worth taking the time to ensure optimum results when installing them. Certain adhesives can help with this, including achieving precise alignment. Tim Green, Head of Training at the F. Ball Centre of Excellence, provides a guide to adhesive selection, including formulations with a range of additional features. Pressure sensitive adhesives are ideal for the installation of LVTs because they form an instant grab upon contact, so, once positioned, tiles or planks won’t move about as contractors work. They also offer an extended open time, reducing the risk of late placement and making them ideal for installations where more complex designs or patterns are being created. Some pressure sensitive adhesives are also formulated to reduce the incidence of trowel serrations showing through thin vinyl floor coverings, referred to as “grin through”, affecting the appearance of the finished installation. Temperature tolerant requirements There are specific applications where additional performance characteristics will be important to maintain the long-term aesthetic appearance of an installation. For example, when installing floor coverings in areas subject to extreme temperatures and temperature fluctuations, it is recommended to use a temperature tolerant adhesive. High temperatures or extreme temperature fluctuations can cause floor coverings to expand and contract significantly, which may lead to unsightly tenting in floor coverings and gapping at the edges of LVTs over time. This can be the case in conservatories or rooms with floor-to-ceiling windows, which are subject to “solar gain”, such as extensions with bi-fold doors. Temperature tolerant adhesives develop the high bond strength required to hold floor coverings securely in place in such environments, ensuring a long-lasting flooring finish. However, temperature tolerant adhesives have traditionally been “wet-lay”, and contractors requiring this type of adhesive have had to forgo pressure sensitive benefits. Hybrid solutions Advancements in hybrid polymer adhesives have enabled the development of high-performance vinyl adhesives with revolutionary combinations of properties, including combined pressure sensitive and temperature tolerant characteristics. For example, F. Ball’s Styccobond F49 Hybrid PS is a water-based, pressure sensitive vinyl adhesive that develops the extremely high bond strength and dimensional stability required to hold vinyl floor coverings firmly in place in areas exposed to extreme temperature fluctuations (from -20°C to +60°C). Whilst providing high initial tack, the adhesive allows contractors to lift and reposition floor coverings in the initial stages of drying, making it a great choice for installing tiles and planks, intricate patterns and bespoke designs that need precise alignment. Styccobond F49 is also resistant to moisture, meaning it is suitable for use in areas subject to water and high humidity, including kitchens and bathrooms. Checking floorcovering compatibility As well as selecting adhesives suited to the requirements of a particular project, it is always advisable to check the compatibility of particular floor coverings and adhesives. For these purposes, F. Ball produces its industry-leading Recommended Adhesives Guide (RAG). It’s available on the F. Ball website and as a free app, as well as a printed booklet. So confident is F. Ball in the recommendations featured in the guide that it guarantees the resulting bond performance for the entire lifetime of the flooring installation, as long as the advised subfloor preparation and installation procedures are followed. Alternatively, F. Ball’s technical service department are on hand Monday to Friday, 8.30am – 5.00pm, to answer your questions about F. Ball products and how to use them via phone and email. The F. Ball Centre of Excellence training and demonstration facility at F. Ball’s Staffordshire headquarters hosts training courses on achieving optimum results when installing LVTs that are free to attend for both flooring contractors and retailers. You can find details of upcoming courses and book a place for yourself or colleagues on the F. Ball website. F Ball & Co • www.f-ball.com
July 28, 2025
The Jumpax family by Unifloor is a fast-track floor preparation system designed to provide a super smooth subfloor to receive most glue down and loose lay floorcoverings. It provides excellent sound reduction, is easy to lay and reduces installation time and costs. The two self-adhesive MDF components of Jumpax instantly smooth over typical irregularities and eliminate the need for screeds, primers, ply boards and nails. It is not necessary to remove old floor coverings, loosening screeds or surface contamination. Suitable for domestic and contract installations Jumpax offers the ideal solution for problem floors. Whether it be underfloor heating systems, damaged, cracked, painted and contaminated subfloors, over raised access panels and to protect an existing antique floor Jumpax by Unifloor has the ideal solution.
By David Spragg July 28, 2025
Top quality flooring deserves proper subfloor preparation: not only for the aesthetics of an installation but for its longevity too! Several things can go wrong at the subfloor stage, from an uneven surface to excessive moisture, and any of these issues can be disastrous for the final installation.
July 2, 2025
The 2025 edition of the INDX National Flooring Exhibition was a successful second outing for the relaunched show, with more than 50 exhibitors showcasing their products at Cranmore Park Conference and Event Centre this past May.
July 2, 2025
Karndean Designflooring’s new Knight Tile collection perfectly demonstrates why LVT is fast becoming the go-to choice for modern homes. Six new wood designs, with four herringbone options, and three stone designs have been meticulously handcrafted to replicate and enhance authentic features. Richard Allen, Sales Director at Karndean Designflooring said, “It’s our attention to detail that keeps customers coming back. Our designers have been inspired by beautiful samples of wood and stone, including reclaimed planks from an old wind-powered sawmill in Amsterdam and the natural veining of marble found in riverbeds, to create our latest collection of desirable floors. Our updated Knight Tile collection has something for everyone, bringing a sense of calm and sophistication to any room. “Everyone loves a little luxury and with our Knight Tile range nobody has to choose between style and budget. The new Knight Tile designs are guaranteed to transform any space without breaking the bank.”
July 1, 2025
When does a customer have the right to a refund, replacement or repair? This has long been an area of dispute, but the Consumer Rights Act 2015 simplified this and, although there are some exceptions, the general principles for orders placed in your store are: Late delivery: unless you have quoted a realistic lead time, the consumer can cancel the order and receive a refund if the goods are not delivered within 30 days (or within 30 days of the estimated lead time). If and when you become aware of any delays to a customer order, it’s best to advise them as soon as possible to minimise the risk of a cancellation. Incidentally, any repair work or replacements must also be expedited and carried out ‘without significant inconvenience’. Many retailers now have loan items to ensure they comply with this requirement and although this may seem expensive, it’s cheaper than having to issue refunds. Faulty goods: The customer has the right to reject faulty goods within 30 days of delivery. What is a fault? There is no legal definition, other than the need for them to be of satisfactory quality, fit for purpose, and corresponding to the description/sample. The Act says the goods must be free from minor defects, but what does that mean? I drew up a definition some years ago which has been helpful to many people I have advised: A defect is something inherent in a product that adversely affects, or may come to affect, the appearance, suitability or performance of that product now or during its reasonable expected lifespan. It’s worth noting that installation is not a separate service unless the customer has arranged their own, so if the installation is not satisfactory the customer can reject the goods. Who is the judge of this? Within the first six months, the burden of proof lies with the seller – so we as retailers must prove the goods are not faulty if we are going to reject a complaint. After six months, the burden of proof changes and the customer has to prove the goods are faulty, perhaps by way of an independent expert’s report. But, rejecting goods is one thing, what rights does the customer have? If the fault is brought to the sellers attention within 30 days, the customer can choose between a refund, replacement or repair. We cannot insist that they accept what we want to offer, but most customers are reasonable and if we respond to complaints promptly, this will rarely need to be an issue. If we offer a refund, this must be paid within 14 days. After 30 days, the consumer loses the right to a refund. They can still choose between a repair or replacement (and we could still give a refund if we chose to), but they cannot insist on their money back. However, this is taken from the date of the complaint, and if there are delays, the clock has stopped ticking and the customer can still ask for a refund if the matter is not resolved. After 6 months, not only do the consumer’s rights reduce, but the value of any refund can be reduced from this point to reflect any usage the customer has had of the goods. This may be a proportion of the price reflecting how much of the guarantee period has been used up, or if there is no guarantee, most furniture and flooring would be expected to last for the statutory period of six years, so this could be the basis for any calculation. Of course, there is a ‘but’ – if during this period the customer has to wait for a repair or replacement, this must also be taken into account.  The flowchart (shown on page 26) summarises this and may be helpful as you deal with particular complaints. However, the rules governing sales taken in a customer’s home or online are different and we’ll cover these in a future article. If you come across an issue you can’t resolve before then, please get in touch.
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BUSINESS NEWS
July 28, 2025
UK floorcoverings distributor Likewise Group held its annual general meeting (AGM) recently and the company is reportedly pleased to announce a continuation of the “very positive” sales trajectory reported earlier in the year as it approaches the end of H1 25. At the meeting, Tony Brewer, chief executive of Likewise, provided the following update to shareholders. Total gross sales revenue to 26 June 2025 has increased by 10.0% against the corresponding period last year, with absolute like for like being slightly stronger due to one less working day this year. The group with its two principal businesses, Likewise Floors and Valley Wholesale Carpets, continues to expand presence in flooring retailers and contractors through ever increasing point of sale displays, undoubtedly gaining market share despite what remains a subdued trading environment. Likewise will release its interim results for the six-month period ended 30 June 2025 on 9 September 2025.  Tony Brewer, chief executive of Likewise Group plc, said: “It is really encouraging to see the investments made in the last four years really starting to deliver meaningful improvements in sales and subsequent profitability. The group continues to make significant progress towards our medium-term objectives of sales revenue well in excess of £200 million. “We have great teams of people in our various businesses and thank all our employees for their contributions as we look forward to an exciting future. Furthermore, we very much appreciate the continued support of suppliers, customers, shareholders and all stakeholders.”
July 3, 2025
Robust attendance, expansive international participation and forward-thinking innovation defined DOMOTEX asia/CHINAFLOOR 2025, which took place from 26 to 28 May at the Shanghai National Exhibition and Convention Centre (NECC). Celebrating its 27th edition, the event reaffirmed its leadership position in Asia’s flooring industry, setting new benchmarks for global outreach, innovation, and business opportunities.  Despite ongoing trade complexities and industry challenges, the show welcomed an impressive 83,056 visitors from 124 countries – the highest number of participating nations since the event’s inception. The international visitation number continued its post-Covid growth trajectory reaching 18,121 overseas attendees. “DOMOTEX asia/CHINAFLOOR 2025 has solidified its position as Asia’s leading event for the industry and remains committed to advancing even further,” said Edwin Tan, CEO of Globus Events, show organizer. “While global trade may be shifting, business remains constant. We will continue to serve as a vital bridge for the industry, providing essential support for companies’ development and flooring industry’s progress.” – concluded Tan.
July 2, 2025
Carpet imports into the UK declined in April, however consistent growth for vinyl meant the overall flooring category remained nearly level, according to HMRC data compiled by The Furnishing Report.  The data shows flooring imports down just 1% to £127.9m across carpet, wood, vinyl and linoleum, however carpet and rug imports specifically fell by 4.5%, down to £74.5m. The drop can largely be attributed to a 38% decline in goods arriving from Belgium, with Turkey’s carpet imports increasing 11% up to £18.6m, making it the largest single source of textile floorcoverings brought into the country. Vinyl imports saw an 8.1% rise to £37.9m, reportedly marking the eleventh straight increase on a year-on-year basis – largely driven by a continued recovery of shipments from China compared to a weaker 2024.
July 2, 2025
Cormar Carpets is pleased to announce the internal promotion of Alan Harris to the position of Sales Director, following the retirement of long-serving Sales Director Chris Isaacs.
July 1, 2025
GfK’s long-running Consumer Confidence Index increased by three points to -20 in May. All measures were up in comparison to last month’s announcement. Neil Bellamy, Consumer Insights Director at GfK, an NIQ Company, says: “There’s an improvement across all five key indicators in May, led by two forward-looking findings. The measure for personal finances looking ahead for the next 12 months has moved out of negative territory, increasing by five points to + 2. There’s a similar improvement in how consumers see the coming year’s general economy, with a four-point boost to -33. “It’s also worth noting the three-point rise in the measure on major purchases for big-ticket items such as furniture or electrical goods, with May’s score of -16 marking the highest level seen since the end of 2024. Have consumers taken comfort from the Bank of England’s May 8th quarter-point base-rate cut? And have they breathed a tiny sigh of relief since April when the sudden turbulence of the Trump Tariffs was prompting dire warnings of economic damage and a return to inflation? Those dangers – especially the issue of inflation – have not disappeared but the consumer mood in the UK does appear to have improved a little.” General economic situation The measure for the general economic situation of the country during the last 12 months is up one point to -46; this is seven points worse than in May 2024. Expectations for the general economic situation over the next 12 months have gone up by four points to -33; this is 16 points worse than May 2024. These are the current findings of the GfK Consumer Confidence Barometer (CCB) powered by NIM. The CCB has been published jointly by GfK and the Nuremberg Institute for Market Decisions (NIM), the founder of GfK, since October 2023.
June 30, 2025
Belgotex International has now wholly acquired Lano, one of Europe’s largest carpet manufacturers, The Furnishing Report has revealed. Belgotex International describes itself as Africa’s leading carpet and artificial grass manufacturer, and it also owns Associated Weavers as well as Balsan Carpets and Tiles. The company acquired 60% of Lano’s shares in 2022, and has now purchased the remaining 40%. The group has reportedly appointed Olivier Decouttere as Lano’s new chief executive following the takeover. Decouttere previously worked as Managing Director of Mattex Fabrics in Dubai, where he also led global sales for carpet backings. According to The Furnishing Report, Belgotex has announced the Lano name will remain in place, with no change to the customer-facing process. The African group reportedly praised Joe Lano and the Lano team for their historic efforts.
June 30, 2025
F. Ball and Co. Ltd. has added to its team of experts who deliver industry-leading training courses at the state-of-the-art F. Ball Centre of Excellence, with the appointment of Adrian Barker as training officer. Working alongside F. Ball head of training, Tim Green, Adrian will promote best practice in flooring installation by delivering free training courses at the purpose-built facility and further afield according to customer requirements. Adrian brings nearly four decades’ flooring industry experience to the role. Starting his career in 1987 on a youth training scheme with a small family-run flooring contractor, where he worked for 10 years installing textile and resilient floorcoverings in commercial settings, he later founded his own business installing carpet and LVTs in retail locations. He also began delivering training for flooring apprentices for a construction industry training provider. Adrian said: “I developed a preference for F. Ball products throughout my career – my local technical representative always supported me with answers to queries and solutions for projects. I have also attended training courses at the F. Ball Centre of Excellence and was impressed by the standard of provisions and the overall culture of the organisation – they even helped with the development and delivery of my own courses. So it’s a privilege to have the opportunity to join the team.” All flooring professionals can attend courses covering all aspects of subfloor preparation and floorcovering installation at The F. Ball Centre of Excellence for free, including specialist courses for both apprentices and seasoned professionals, involving practical demonstrations and exercises using high-performance F. Ball products. 01538 361 633 www.f-ball.com
June 5, 2025
Imports of soft flooring including wall-to-wall carpet and rugs were up 8.8% to £74.75m in March, according to HMRC data compiled by The Furnishing Report. With this increase, imports of carpet grew faster during the period than alternatives like vinyl.
June 2, 2025
GfK’s long-running Consumer Confidence Index decreased by four points to -23 in April. All measures were down in comparison to last month’s announcement. These are the current findings of the GfK Consumer Confidence Barometer (CCB) powered by NIM. The CCB has been published jointly by GfK and the Nuremberg Institute for Market Decisions (NIM), the founder of GfK, since October 2023.
May 29, 2025
Likewise Group, the UK flooring distributor, has announced its audited final results for the year ended 31 December 2024.
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July 28, 2025
Wilsons Furnishers, the parent company of both Wilsons Carpets and Online Carpets, saw its profits rise to more than £2.4m in 2024, compared with a figure of £1.2m over the previous period. In its filings, the company’s directors said they were pleased to report the business performed “satisfactorily” during the year, and that it would continue to make investments into the business and people. According to these same filings, Wilsons Furnishers’ trading throughout 2024/2025 has thus far been in line with expectations, however it does point out increased operational and staff employment costs (owing to “increased UK government tax policies, international geo-political tensions and foreign exchange fluctuations”) as principal risks for the ongoing period.
July 10, 2025
Kerakoll, A Benefit Company B Corp certified operating internationally in the construction sector, and Steda Holding, have announced the completion of a strategic partnership agreement that involves the acquisition by Kerakoll of 60% of Caltra Nederland, a subsidiary of the Steda Holding. Caltra Nederland is a Dutch company specialising in the development, production and sale of supplementary cementitious materials, SCMs, and low-carbon clinker, founded in 1984 by Ludo van Nes. The aim of the transaction – formalised on 16 May – is to combine skills and resources to develop alternative binders with low carbon emissions, grasping the opportunities offered by the transformation of the cement sector, committed to reducing environmental impact, and by the implications for the premixed products sector. The decarbonisation of construction - with the cement industry responsible for about 7% of total greenhouse gas emissions - is one of the most important future challenges to achieve zero emissions. The use of additives, alternative materials and circular economy solutions, are some of the most promising solutions to reconvert the industry’s business models. “The acquisition of a majority shareholding in Caltra marks a further step forward in the innovation and sustainability process embarked on by Kerakoll,” said Fabio Sghedoni, Vice President of Kerakoll Group. “With this strategic operation,” commented Marco Zini, Group CEO of Kerakoll, “our group secures an important international presence, in the heart of Europe, in terms of know-how on components that will be crucial for the development of alternative cements, such as SCMs and low-carbon clinkers.” www.kerakoll.com
July 10, 2025
Trade body, Carpet Recycling UK (CRUK), has begun its official transition to the UK Sustainable Flooring Alliance (UKSFA).
July 8, 2025
Abingdon Flooring has strengthened its Simply Smooth cushion vinyl ranges with the addition of five on-trend collections.
July 3, 2025
With compact, acoustic and safety derivatives of its heavy-duty heterogeneous vinyl available in a wide range of attractive designs, IVC Commercial can make any school cool.
July 2, 2025
Karndean Designflooring, a trusted leader in the luxury vinyl market, is consolidating its reputation for excellence with upgraded instore displays. Following market research, refreshed display units have been designed to maximise brand recognition and make it easier than ever for customers to choose a floor they’ll love for a lifetime. Karndean’s new eye-catching modular bay units will display each product range in an easy to view format with large sample boards and in-situ roomset images. Featuring integrated LED lighting, convenient sample drawers and range brochure holders, each range unit highlights key product information to help customers find their perfect floor. Importantly, Karndean’s new in-store displays are designed with flexibility in mind, ensuring they can fit seamlessly into any retail space. The compact modular units can be configured individually or combined in sets of two or three, allowing retailers to customise their display based on the available space and the Karndean ranges they wish to showcase. This adaptable approach ensures that every retailer, regardless of showroom size, can present Karndean’s collections in a visually impactful and accessible way, enhancing the customer experience and driving sales. Richard Allen, Sales Director at Karndean Designflooring, said: “Our reputation as a go-to brand for high quality LVT in authentic natural designs is based on a deep and thorough understanding of the customer journey and what it takes to secure high levels of customer satisfaction. “We regularly undertake in-depth consumer research to help us understand how the decision-making process is evolving and how we can best support consumers as they select the ideal floor for their home. Our latest research included speaking with people at different stages of buying a new floor to understand their expectations, lived experiences and how we and our independent retailers can help them navigate this process. “In-store Point of Sale displays are an essential step in the customer journey, providing clear product information that can instil confidence and guide decision making. With products available to handle, customers can assess quality and durability in a way that is not possible when shopping online.” Trusted experts in LVT and its installation, Karndean’s independent retail partners are ideally placed to provide customers with key product information and valuable advice on achieving their preferred look. Karndean’s research showed that 49% of customers who visited an independent retailer sought advice from staff compared to just 27-29% who browsed the UK’s largest retail chains. Such positive interactions were shown to lead to increased levels of trust and ongoing customer loyalty. Of the customers interviewed who had recently completed a project, 39% reported that they only looked to brands they already knew and trusted. Richard explained: “This evaluation of the current market has informed our longer-term retail strategy to extend our brand awareness within the luxury flooring market and ensure that we continue to meet, and indeed exceed, customer expectations. As part of our long-term investment, the new Xplore POS display will enhance retail partner stores, making it easier for customers to explore, compare, and choose their perfect Karndean floor.” The new POS displays will be installed in Karndean’s Partner retail stores between April and July, then across its independent retail network by Spring 2026. www.karndean.com/en
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